Privacy Policy

Who we are

Genus Studios LLC ("Genus Studios", "we", "us") operates genusstudios.dev and the BusinessOS platform, including the web dashboard and the BusinessOS Desktop application. This policy explains what we collect, why, and the choices you have.

What we collect

• Account data — name, email, and credentials when you create a dashboard account.
• Usage data — calls placed, credits consumed, campaign activity, and aggregate desktop statistics needed to operate and bill the service.
• Consent evidence — records you attach describing what a contact agreed to (required before outreach features send anything).
• Payment data — processed by Stripe; we never see or store your card number.

Your lead lists stay on your machine. BusinessOS Desktop processes lead files locally. Dashboard sync carries aggregate numbers (scheduled runs, lead-source stats, SMS usage) — your lead rows are not uploaded. Data you deliberately send through the platform, such as a number you dial or a consent record you attach, is stored so the service can operate.

If you apply or express interest in joining us

Our agent interest form collects your name, email, phone, city and state, licensing status and lines, resident state, NPN (if you have one), experience, and your answers about how you'd like to work. We use it only to evaluate fit and contact you about the opportunity.

Submissions are stored in our secured database, are visible only to Genus Studios administrators, and are never sold or shared for marketing. We don't ask for Social Security numbers or license documents on this form. Ask us at any time to update or delete your submission.

What we never do

• We do not sell your personal data or your leads' data.
• We do not share SMS consent data with third parties for marketing purposes.
• We do not use your campaign content or call data to train models for other customers.

Consent & opting out

If you received a message sent through BusinessOS by one of our customers: reply STOP to opt out of texts — it's honored immediately and permanently across that customer's account. To revoke consent for calls or request removal, contact us using the method below and we'll route it to the responsible account.

If you're a customer, you can review blocks and STOP replies in the dashboard's Compliance room, and request an export or deletion of your account data using the contact method below.

Third parties that touch the data

We use a small set of vendors strictly to operate the service: telephony (Twilio), payments (Stripe), hosting (Render), and database (Supabase). They process data on our behalf under their own terms — they are not marketing partners and receive no consent data for their own use.

Retention & security

Account and usage data is retained while your account is active and deleted on verified request, subject to legal recordkeeping obligations. Data is stored tenant-scoped — each agency's records are isolated from every other agency.

Contact

Privacy questions, deletion requests, or consent revocation: reach us through our Discord community or reply to any message we've sent you. A dedicated privacy contact address is being set up and will be listed here.